commissionlyPay with confidence. Every single order.
Your money is held in escrow until the work is delivered and you approve it. If something goes wrong, disputes, evidence review and refunds have your back.
How escrow works
The creator only gets paid when you say the work is done.
You pay at checkout
Your payment is captured securely and held by the platform — the creator sees the order is funded but can't touch the money yet.
Funds sit in escrow
While the work is in progress, your money stays protected. It can't be withdrawn, spent or released without your approval.
Work is delivered
The creator delivers through the platform, so there's always a record of exactly what was handed over and when.
You approve, they're paid
Happy with the delivery? Approve it and the funds release to the creator. Not happy? Request changes or open a dispute.
Six layers of protection
What stands between your payment and anything going wrong.
Escrow on every order
No seller on Commissionly is ever paid before delivery. Escrow isn't an optional upgrade — it's how every single order works.
Structured disputes
If delivery doesn't match what was agreed, open a dispute from the order page. Both sides state their case in a structured process with clear deadlines.
Refunds
Undelivered work, or work materially different from the agreed brief, qualifies for a refund of the escrowed payment back to your original method.
Evidence review
Disputes are decided on evidence: the order brief, messages, files and delivery history are all on-platform, so nothing comes down to word against word.
Human moderation
Trained moderators — not an algorithm — review escalated disputes and make the final call, with both parties notified of the outcome and reasons.
Fraud prevention
Payment screening, account verification and behavioural monitoring keep scammers off the platform before they ever reach your order.
Resolution process
If something goes wrong, here's exactly what happens
Most disagreements are misunderstandings, and most are fixed with a message. But when they aren't, you're not left negotiating with a stranger — a structured process with deadlines takes over.
Because briefs, messages, files and deliveries all live on the platform, moderators decide on evidence rather than assertions. Both sides are told the outcome and why.
- Raise the issue in the order thread — most problems end here
- Open a formal dispute; the creator gets a deadline to respond
- Offer or accept a resolution: revision, partial or full refund
- Unresolved? Moderation reviews all on-platform evidence
- A binding decision is issued and funds released accordingly
- Repeat offenders are removed from the marketplace
Buyer Protection FAQ
Hire without the leap of faith
Post your project today — your payment stays protected until the work is in your hands.